The Service Compact with all Nigerians (SERVICOM), has sought for collaboration with National Insurance Commission (NAICOM), to enhance the commission’s services delivery to Nigerians.
A statement by SERVICOM Public Relation Manager, Mrs Henrietta Okokon, on Wednesday in Abuja said the commission proposed collaboration with NAICOM during a meeting.
It said Mrs Nnena Akajemeli, National Coordinator SERVICOM, made her intention known, when she visited Mr Thomas Olorundare, the NAICOM’s Commissioner in his office.
In order for the synergy to be effective, Akajemeli called on Olorundare to strategically position the commission through collaborative efforts with SERVICOM to achieve effective service delivery.
According to her, public service is the only contact that most citizens have with the government.
She said that SERVICOM was focused in improving the quality of contact with the public by working with Ministries, Departments and Agencies (MDAs) to ensure effective service delivery in Nigeria.
Akajimeli said that the commission had a crucial role in ensuring safety of lives and property of citizens by making sure that an effective administration was established for the conduct of insurance businesses in Nigeria.
She said that the commission was also positioned to ensure adequate protection of strategic government’s assets and other property.
Akajemeli, however, urged the management of NAICOM to provide SERVICOM Unit with needed support and resources for the implementation of its service delivery processes to strengthen the position of the SERVICOM in NAICOM.
“In achieving this, it required networking meetings, customer’s engagements forum and completion of service charter reviews,” she said.
The SERVICOM boss emphasised on the significance of Service Charter in NAICOM
Akajemeli explained further that the Service Charter would communicate promises and commitments of services provided to its customers.
She said that Charter could serve as operational performance enhancement tool that enshrined the trust between service providers and service takers.
She charged NAICOM on the need to develop a framework to monitor performances against service standards that would identify the gaps for service improvements, regular self-assessments and surveys on effectiveness of the services.
According to her, this will help to improve the performance of the commission.
“And this will be achieved through regular training and re-training of staff on all aspects of service delivery to equip them with prerequisites knowledge, skills and attitudes and to ensure sustained service improvements in the Commission,” she said.
Responding, Olorundare welcomed the idea of collaboration between the two agencies.
He assured SERVICOM that the commission would set up a committee under the SERVICOM unit to meet and make recommendations so as to promote an effective service delivery initiatives in the sector.
“We are looking forward to the implementation of the service charter of the NAICOM and to take the service charters to Zonal offices to see the values we can add to rejig the unit through knowledge sharing.
“This will help NAICOM streamline its activities towards citizen’s engagements to get quality services as stipulated in the service charter of the Commission,” he said.
NAICOM is saddled with responsibility of ensuring the effective administration, supervision, regulation of insurance companies.
The commission is also to control insurance business in Nigeria and protection of insurance policy holders, beneficiaries and third parties to insurance contracts.