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Quality service delivery remains missing in Nigeria – MainOne boss.

The Chief Executive  Officer (CEO)  of MainOne, Ms Funke Opeke has said that quality service delivery is one of the elements that remain missing in Nigeria, urging Small and Medium  Enterprises  (SMEs) to give quality  service so as to survive the numerous  challenges  facing businesses  in the country.

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa.

According to Opeke in a statement, the SMEs  operating in Nigeria need to pay greater attention to business intelligence in their quest to survive and deliver impactful products and services.

She said SMEs, individuals or teams trying to build their startups into multinational companies need to first find their niche and  develop a comprehensive business plan.

“They should also  be able to  prove that they can deliver great services and add value to the lives of their customers,” the CEO said.

She advised SMEs  to  surround themselves with good mentors and have a board of directors that can provide guidance if the company is big enough.

According to her, a  research report published by a professional services firm, PWC, suggests that at present, SMEs contribute 48 per cent  of Nigeria’s Gross Domestic Product.

“Account for 96 per cent  of businesses and 84 per cent  of employment.

“Inspite of the significant contribution of SMEs to the Nigerian economy, challenges still persist and hinders growth and development of the sector,” she said.

The CEO said that MainOne had developed a set of services that would enable businesses rely on it especially during the Covid-19 pandemic.

“Our business supports SMEs through technology; we have a product called SME-in-a-Box and Small Office/Home Office (SOHO) packages, which we rolled out last year.

‘’These products enable small businesses enjoy the same quality of services that larger corporate have to support their operations,” she said.

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